Shipping policy

SHIPPING POLICY
OVERVIEW
This website is operated by ELEVATE CONSTRUCTION SDN. BHD. (Co. No. 202601020541 / 1682638-U) [cite: 15]. Throughout the site, the terms "we", "us" and "our" refer to ELEVATE CONSTRUCTION SDN. BHD.

PROCESSING & FULFILLMENT
Standard catalog parts and spare components are processed within 3-5 business days upon payment confirmation. Heavy or customized vertical transportation equipment/machinery requires specialized manufacturing and crate/freight scheduling, with lead times explicitly specified in your commercial quotation or contract.

SHIPPING RATES & DELIVERY TIMES
Shipping costs are calculated at checkout based on destination, weight, and volume dimensions. Delivery estimates vary by international freight or local logistics provider (typically 7-21 business days for international heavy/standard freight depending on port/customs clearance). 

CUSTOMS, DUTIES & TAXES
International orders may be subject to import duties, taxes, and custom clearance fees levied by the destination country. These charges are the sole responsibility of the buyer.

LOGISTICS / DISCREPANCIES
Customers will only be charged once for shipping costs (this includes returns where applicable); No restocking fee to be charged to consumers for the return of an eligible product.

CONTACT US
For shipping inquiries, please contact:
ELEVATE CONSTRUCTION SDN. BHD. (Co. No. 202601020541 / 1682638-U)
Email: sec@imapartners.com.my
Phone / WhatsApp: +60 11-1084 1223
Operating Address: NO. 15, JALAN SILC 1/10, KAWASAN PERINDUSTRIAN SILC, 81550 GELANG PATAH, JOHOR, MALAYSIA